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Terms and Conditions for Redeeming Vouchers
- Booking and Service Delivery
- The Moonlight Spa reception desk accepts reservations for services daily from 10:00 a.m. to 9:00 p.m. by calling 692 759 729 at its location at 5 Dąbska St., 31-572 Kraków.
- The voucher can be redeemed daily from 10:00 a.m. to 9:00 p. m.
- To redeem the voucher, you must make a reservation at least 14 days in advance of your planned visit.
- For last-minute reservations, service availability may be limited. Moonlight Spa is not responsible for a lack of available slots.
- A fixed-amount voucher can be used multiple times until its value is exhausted or the spa ceases operations.
- If the cost of the service exceeds the value of the voucher, the difference must be paid on site.
- Cancellation and Rescheduling Policy
- You can cancel or reschedule your appointment free of charge up to 24 hours before your appointment.
- Cancellation or failure to show up on the day of the appointment will result in a charge of 50% of the service fee.
- Terms and Conditions for Using the Voucher
- The customer has three chances to schedule an appointment to redeem the voucher.
- Any cancellation or no-show is considered a failed attempt.
- After three unsuccessful attempts due to the customer's fault, the voucher expires.
- A cancellation due to reasons attributable to Moonlight Spa does not affect the number of attempts allowed.
- Voucher Expiration Dates and Validity
- The voucher has no expiration date.
- The project is carried out according to the current price list.
- Moonlight Spa may refuse to honor a voucher if it ceases operations or discontinues a service.
- Moonlight Spa is not liable for failure to fulfill an order due to changes in the offer.
- Final Provisions
- The voucher may not be sold.
- By purchasing and using this product, you agree to these terms and conditions.
- The current terms and conditions are available at the front desk and on the website.
- Moonlight Spa reserves the right to amend these terms and conditions while preserving acquired rights.
- Moonlight Spa may refuse to perform a treatment for medical reasons.
